online store Refund Policy – Aenro
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    Refund Policy

    30-Day Refund Policy

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in good condition, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    You can always contact us for any return questions at service@aenromade.com.

    Damages And Issues

    Upon receiving your item, we request that you thoroughly inspect it to ensure it is free of defects or damage.

    If, unfortunately, your item is found to be broken or defective, we kindly ask you to provide a brief video explaining the issue. This step is crucial to initiate the process of replacement or return for a full refund.

    Your cooperation in providing this video is highly appreciated, as it enables us to promptly address the problem and ensure your satisfaction with our products.

    Please contact us at service@aenromade.com, attaching the video, so that we can assist you further.

    Please note that to qualify for a refund, you must complete the video submission and return the product to our warehouse address within the 30-day guarantee period (please ensure it is sent within 30 days).

    Exceptions / Non-Returnable Items

    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products.

    We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns and refunds on sale items or gift cards.

    Exchanges

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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